Disclaimer

The results obtained from these calculators are for general purposes only to illustrate the effect of compound interest and are not intended as a substitute for professional financial advice. Before making any financial decisions on the basis of these results, you will need to consult with an independent financial planner or accountant as well as consider whether the advice is suitable to meet your personal financial objectives and circumstances.

The actual performance of any investments will depend on future economic conditions, investment management, fees and taxation. Past performance is no guarantee of future performance and as a result of this, all the results are hypothetical and are NOT GUARANTEED.

Nambawan Super specifically disclaims any liability for any direct, indirect, incidental, consequential or special damages arising out of or in any way connected with the access to or use of these calculators. To the extent permitted by law, under no circumstances will Nambawan Super be liable for any loss or damage caused by a user's reliance on the information by using these calculators.

Assumptions

Projected super balance at retirement:

The projected total super balance takes into account your starting balance, employee and employer contributions, any additional voluntary contributions as well as interest earned between now and your retirement.

Retirement age:

We have assumed a default retirement age of 65. This can be adjusted in the calculator.

Working life:

The calculator assumes that you will have a continuous working life with no breaks up to your retirement age.

Interest rate:

The default investment returns have been set at 6.0%. This is based on the Nambawan Super 10-year average interest rate.

Employee contributions:

PNG Superannuation laws dictate that 6% is the mandatory minimum contribution for employees to make. Employees may choose to contribute more than the minimum.

Employer contributions:

PNG Superannuation laws dictate that 8.4% is the mandatory minimum contribution that employers have to make. Employers may choose to contribute more than the minimum.

Job Posted: 19 November 2024

Nambawan Super Limited (NSL) is currently seeking to recruit a suitably qualified, experienced and highly-motivated individual for the position of Contact Centre Agent based at NSL Head Office in Port Moresby.  

This position reports to the Team Leader Contact Centre, and is responsible for providing quality front line customer service to our NSL members and support to all NSL members’ queries through the Call Centre and Email interaction.     

Key responsibilities include:

  • Adhere to schedule to ensure Contact Centre availability to our NSL Members.

  • Ensure all inbound calls are attended to promptly and within the required call waiting time.

  • Achieve a Grade of Service daily above the Set Target.

  • Achieve weekly individual Overall Call Quality Performance evaluation result of 95% and above.

  • Ensure effective quality services is delivered through Contact Centre and Call Centre emails.

  • Batch listings received from relevant stakeholder is filed accordingly for Banking Confirmation Letters to Members.

  • Assist with importing of pending documents for benefits payments and maintenance forms. 

  • Ensure all Members are attended to promptly in terms of queries and refunds through phone and email.

  • Provide support to the Branches for any correspondences.

  • Liaise directly with relevant stakeholder for payments/exits statements/Contributions /SMS & Online and Member Details Update Form.

  • Liaise with Finance for banking and reconciliation.

  • Cross-sell Nambawan Super Limited’s products when liaising with Member.

Minimum Requirements:

  • Bachelor’s Degree / Diploma in Management, Finance or Business Administration.

  • Customer-Facing Experience.

  • Minimum 1 year in a similar role or Customer Service Experience.

  • Excellent communication skills.

  • Attention to detail.

  • Strong organizational and interpersonal skills.

  • Self-reliant, highly motivated and resilient individual and can work under minimal supervision.

Why join Nambawan Super?

It’s an exciting time to join Nambawan Super, as the Fund continues to invest heavily in new technology, and is committed to transforming its Member experience. We also offer excellent remuneration, commensurate with skills and experience.

To apply for the position, please submit a cover letter outlining why you are suitable for the position and your resume outlining your experience and qualifications. Please forward your application & credentials including three (3) current referees to email: recruitment@nambawansuper.com.pg.    

Applications Close on Wednesday, 4 December 2024.

NOTE: Only shortlisted candidates will be contacted for an interview.

“Nambawan Super is an equal opportunity employer and offers attractive salary package commensurate with qualification and experience”. 

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